NETPROCESS

Support & maintenance

Ticket triage, fixes, maintenance and ongoing improvement reviews.

Qualified requests with priorities and owners

Documented diagnosis and verified corrections

Support history and practical guidance

From requirements to everyday work

Centralise and qualify requests

Record the affected process, version, symptoms and business impact in a ticket. Assign an owner and priority using the agreed support arrangements.

Diagnose before changing production

Reproduce issues, examine the relevant evidence and distinguish data, configuration and software causes. Test corrections in an appropriate environment.

Verify the resolution

Check the corrected scenario and related processes. Record the change and ask the affected users to confirm the outcome.

Plan improvements separately

Review recurring issues and document useful practices. Keep corrective maintenance and new functionality visible as distinct scopes.

Explore further

Your first questions.

Choose the right version together.

The choice depends on your needs, modules and constraints. Odoo 20 is an option to assess after compatibility checks.

Do we need to replace all our tools?

The consultation identifies tools to keep, integrations to plan and processes to prioritise. The proposal defines scope and responsibilities.